VOA Welsh Language Scheme - Service planning and delivery

Policies, legislation and initiatives

Our policies, initiatives and services will be consistent with this scheme. They will support the use of Welsh and will help the public in Wales use Welsh as part of their day to day lives.

When we contribute to the development or delivery of policies, initiatives, services or new legislation led by other organisations, we will do so in a way which is consistent with this scheme.

Delivering services

Our normal practice will be to ensure that our services are available to the public in Welsh.

We will let the public know when services are available in Welsh.

Our regulatory functions – and services undertaken on our behalf by third parties

Any agreements or arrangements which we make with third parties will be consistent with the relevant parts of this scheme, when those agreements or arrangements relate to the provision of services to the public in Wales.

This will include services which are contracted out, granting licences and granting other permissions.

Standards of quality