| 26th January 2005
Andrew Hudson Chief Executive
David Park Director of Local Taxation
John Keelty Director of Finance, Technology and Strategy
Steve Hartnell Director of Human Resources
John Wilkinson Director of District Valuer Services
Paul Sanderson Director of Modernisation
Mary Morrison-Paton Head of Communications
David Stathers Non Executive Director
Ann Grinstead Non Executive Director
Tim Bradford Field Director
Pat Duckworth Head of Customer Services
Craig Whiteley Team Leader – HR Remuneration
Andrew Mouland Secretary
This item was an update on operational performance following a similar discussion at the Management Board meeting in October.
The purpose of this item was to address operational issues by reviewing where we were at the present time and what we needed to do to improve.
The Board agreed that every effort would be made to hit the target on productivity and individual directors would continue to monitor performance elsewhere and take appropriate action within their divisions.
The purpose of the paper, introduced by Craig Whiteley, was to provide the Management Board with recommendations following the review of performance pay.
Any new system should be affordable, fully consistent with Cabinet Office/Treasury requirements, fair and transparent and be simple to operate.
The options were discussed in depth but no decisions were reached. The Board agreed discussions should continue at a workshop in February.
There had been six discussion groups at the 2004 Senior Managers Conference (SMC) looking at various aspects of the organisation:
The Board reviewed the short-term actions developed following the SMC in September and discussed in broad terms the action to be taken. A significant amount of work was already in hand.
The results of the discussion would be circulated to senior managers.
The purpose of the paper, presented by Pat Duckworth, was to seek the Management Board’s view on making our current key performance indicator for customer satisfaction more representative of our LT business by reforming the present indicator for 2005/6 with a fundamental review for 2006/7.
It was suggested that there should be a single external measure for LT and DVS. The practicalities of providing a single LT and DVS customer satisfaction indicator would be investigated.
The Board approved the recommendations for the indicator in 2005/6, suggesting that elements covering DVS were also introduced, subject to checking. They agreed that a more fundamental review should be carried out so that a more robust indicator could be introduced fully in 2006/7.
The Board also agreed that SRU’s and DV Units would also apply for assessment under the Charter Mark unless there were specific reasons not to do so.
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