| 21st December 2006
Andrew Hudson Chief Executive
David Park Director of Local Taxation
John Wilkinson Director – District Valuer Services
Steve Hartnell Director - Human Resources
Ian Milliken Chief Information Officer
Sue Townsend Director - Finance
Paul Sanderson Director – Data & Special Projects
Mary Morrison-Paton Head of Communications & Customer Insight
Ann Grinstead Non Executive Director
Dawn Johnson Non Executive Director
Tim Bradford Director – Council Tax
Barny Todd Head of Financial Operations
Phil Jones HR – Business & Employee Support
Richard Saunders Programme Director HMRC
Tom Holmes Project Manager Aspire
Tom Mulvany Assistant Solicitor HMRC (shadowing Andrew Hudson )
Andrew Mouland Secretary
The purpose of the paper submitted by Phil Jones was to present the Management Board with the results of an initial analysis of sick absence data received from HMRC. It also included the initial results of a detailed analysis of sick absence data already held.
The monthly statistics would enable Groups to draw conclusions and identify the effect of initiatives on absences. CEO HR would also be involved for central planning and advice.
The Management Board agreed with the proposals to circulate the sick absence data to Group and Unit management.
The purpose of the paper presented by Andrew Hudson, was to enable the MB to decide on the future systems to support the Agency’s Human Resources and Finance systems, and in particular whether to introduce the Enterprise Resource Planning (ERP) system which HMRC had introduced.
The MB had been presented with a number of options and each option was discussed in depth.
The MB agreed that ERP was the preferred option and that work on ERP would therefore continue. Andrew Hudson would discuss the handling of future developments with senior colleagues in HMRC.
Productivity had been discussed in detail at the workshop on 6-7 December.
Andrew Hudson and David Park recommended to the Board that the KPI for productivity should exclude rating appeal work, given the step change in the nature of this work. However, the existing productivity measure would be retained, outside the scorecard rather than a target, and the MB would monitor it every month.
Sue Townsend provided the MB with a verbal update. She had hoped to be in a position to present a list of potential enhancements and savings for information before a substantive discussion in January but this had not been possible. Finance would hold one to one discussions with CEO divisions in early January and the budgets would be discussed at the MB meeting on 25 January.
Keith Noakes had re-circulated the paper presented to the MB at the workshop on 6-7 December, the purpose of which was to provide a summary of the proposed VOA approach to risk management.
The MB had no further comments and agreed that they were broadly happy with the approach to risk management set out in the paper subject to the views of Mike Pears, the Audit Committee member with background in risk management.
This item was a discussion on performance, the purpose of which was to address issues by reviewing the key performance indicators where the outlook was not at green.
The customer satisfaction KPI was shown as amber/green and the Local Taxation survey results were currently at 83%, which showed an upward trend over the year.
Productivity had been discussed in detail at the MB workshop on 6-7 December and was currently at –9 to –10%.
The core skills KPI was still at amber/green with 130 people being monitored to ensure they achieved the target. This target involves a significant amount of resource from HR and it was suggested that local management should take more ownership of this target.
The staff survey would be rolled out in January and directors would be given a preview of the questions.
A draft agenda for the SMC on 23-24 January was presented to the MB for discussion.
The MB were broadly happy with the agenda and Andrew Hudson and Mary Morrison-Paton would agree the detail.
The purpose of this paper submitted by Dawn Johnson was to provide the Management Board with a report of the Audit Committee meeting held on 23 November 2006.
The Management Board noted the report and had no further comments.
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