| 19th June 2008
ATTENDEES |
|
Andrew Hudson |
Chief Executive |
David Park |
Director - Local Taxation |
Paul Sanderson |
Director - Data & Special Projects |
Steve Hartnell |
Director - Human Resources |
Mary Morrison-Paton |
Head of Communications & Customer Insight |
Jon Wrennall |
Chief information Officer |
Niall Walsh |
Director – National & Central Services |
Liz Hirst |
Director – Commercial Services |
John Derrick |
Acting Director of Finance & Planning |
Dawn Johnson |
Non-Executive Director |
Jane Earl |
Non-Executive Director |
Neil Prosser |
Director of Human Resources - The Rent Service |
Debbie Clancy |
Acting Secretary |
ATTENDEES FOR PART OF MEETING
|
Tim Bradford |
Director - Council Tax |
Steve Todd |
Head of Human Resources |
Lorraine Crowther |
Human Resources (TRS Project) |
Andy Booth |
Head of Customer Services |
Andrew McNeil |
Corporate Communications & Customer Insight Team |
Claire Carvello |
Corporate Communications & Customer Insight Team |
Steve Perkins |
Corporate Communications & Customer Insight Team |
|
|
Pay Remit
Steve Hartnell updated the meeting on the work currently underway on the 2008 Pay Remit. The remit has now been sent the Treasury for consideration.
Third Party Information
The Management Board discussed the issue of third party information to support current work and the maintenance of its Automated Valuation Model (AVM), and how best to take this forward.
The Transform Programme
Lorraine Crowther provided the Board with the details of the Terms and Conditions (excluding Pay and Pensions) for The Rent Service (TRS) and VOA, and presented the possible options to ‘align’ these in the merged organisation.
Annual Report from the Audit Committee
Dawn Johnson presented the Audit Committee Annual Report for 2007-08. This set out the activities of the Committee and provided a brief summary of the main areas and issues that were considered by the Committee during the last financial year. Based on its work over this reporting period, the Committee was able to provide reasonable assurance on the adequacy of audit arrangements for the VOA (internal and external) and on the assurances provided to the Accounting Officer in respect of the governance, risk management and control arrangements operated in the Agency.
Learning from Customer Feedback
Andy Booth, Claire Carvello, Steve Perkins and Andrew McNeil gave a short presentation on recent customer research carried out with the objective of ‘learning from customer feedback’. Overall there had been a good response to the survey, which captured a clear insight on the public’s understanding of the VOA and its responsibilities, which are often confused with those of local authorities. This was reflected in the results of this year’s survey, just as it had been in previous years.
Agency Performance
The Agency’s performance was discussed, with a particular focus on any areas where the outlook for the key performance indicators was not at green.
David Park provided an update on the Local Taxation performance. The early results on timeliness appeared to show a reasonable start to the year. Although the figures were encouraging, this would continue to be monitored closely throughout the year. Local Taxation customer satisfaction rating showed a small difference from the position last year – this was not considered significant.
John Derrick provided an update on the latest financial position in the Agency, and Steve Hartnell advised the Board that the sickness absence figures continued to show a reduction.
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