We publish information to help you understand what we do, how we do it and the rules we work to. The categories of information we publish and make readily available are listed in our ‘Publication Scheme’.
Here’s a list of documents that you can read on screen for free. Most are printable and some can also be supplied in hardcopy for the stated fee. Some of the documents on this site are in Adobe PDF format. To view them you need Adobe Acrobat PDF viewer that you can download free of charge. All the material we produce is subject to © crown copyright.
VOA Reports and Guidance Manuals
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| Rating Cost Guide |
Details of the VOA Rating Cost Guide which is available for purchase |
VOA Annual Report and Accounts to Parliament
These reports detail our targets and how we have performed
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2006 - 2007 PDF File 3.81Mb or smaller Winzip File 3.42MB
2005 - 2006 PDF File 2.93Mb
2004 - 2005 PDF File 1.94Mb or smaller Winzip File 1.5MB
2003 - 2004 PDF File 2.35Mb or smaller Winzip File 2Mb
2002 - 2003 PDF File 1.15Mb or smaller Winzip File 1Mb
2001 - 2002 PDF File 1.28Mb or smaller Winzip File 1.2Mb
2000 - 2001
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VOA Framework Document
Sets out the Agency’s purpose and function
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Introduction
Full 2005 Framework Document - PDF File 166kb
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VOA Forward Plan
Provides an overview of what we intend to achieve in the next five years |
2008 - 2011 PDF File 1.99Mb
2007– 2010 PDF File 3.9Mb
2006 – 2010 PDF File 1.8Mb
2005 – 2008 PDF File 1.06Mb
2004 – 2009 PDF File 744kb
2003 – 2008 PDF File 1Mb
2002 – 2007 PDF File 732kb
2001 – 2006 PDF File 192kb
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Review of the Valuation Office Agency
Undertaken in 2000, the review looked at the role of the Agency |
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Property Market Reports
Prepared from local market evidence and including all major sectors of the property market, these reports provide valuations for typical properties across the UK. We currently produce it twice yearly, winter and summer. In the past it was produced spring and autumn |
Property Market Report - January 2008
Property Market Report - July 2007
Property Market Report - January 2007
Property Market Report - July 2006
Previous Property Market Reports from 2001 to present year
Property Market Report - March 1982 (Capital Gains Tax Re-basing Purposes) |
Our operational Instructions on-line
The practice notes in the instructions contain useful guidance and advice for anyone wanting to work through a valuation |
Council Tax IAs & Associated Documents (England)
Council Tax Welsh Revaluation Circulars & Associated Documents (Wales)
Council Tax Manual
Rating Manual
Capital Gains & Other Taxes Manual
Inheritance Tax Manual
Land Compensation Manual
Right to Buy Manual |
Valuation Office Code of Measuring Practice summary - definitions for Rating purposes |
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Fact sheets
Summaries of key information about the Agency and its work. You may also like to look at our Media Centre which includes press releases and briefing notes |
Business Rates - An introduction
Trethi busnes - Cyflwyniad
Working from home (Council Tax & Business Rates)
Treth Gyngor a threthi Busnes - Gweithio gartref neu weithio o’ch cartref
Basic Guide to the rating of Guest houses and B&B accommodation
Arweiniad sylfaenol i drethu gwestai a llety gwely a brecwast
A basic guide to the valuation of holiday cottages and self-catering units
Canllawiau sylfaenol i ardrethu bythynnod gwyliau ac unedau hunanarlwyo
Properties with more than one self contained unit
Bandiau’r Dreth Gyngor ac unedau hunangynhwysol
Visiting properties - working with you to make sure your rateable value is correct
Ardrethi busnes - Yn gweithio gyda chi er mwyn sicrhau bod eich gwerth ardrethol yn gywir
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| Project Evaluation Reports |
Non-Domestic Revaluation 2005 (PDF File 930kb)
Council Tax Wales Revaluation 2005 (PDF File 228kb) |
Level of Service Codes and Charters
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Putting things right for you
Explains our complaints procedure
Rhoi pethau’n iawn ar eich cyfer chi
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putting things right (PDF File 450kb) (VO9710)
rhoi pethau'n iawn (PDF File 195kb) (VO9710)
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Our Customer Service Charters
The standards and time limits customers should expect from us |
Council Tax (VO9695)
Siarter treth y cyngor (VO9695)
Non Ddomestic Rating (VO9696)
trethu an-nomestig (VO9696)
right to buy & compulsory purchase (VO9697)
hawl i brynu a phrynu gorfodol, siarter y VOA (VO9697)
capital gains and inheritance tax (VO9698)
treth enillion cyfalaf & etifeddiant (VO9698)
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The Adjudicator’s Office Annual Report
The Adjudicator deals with complaints that the Agency has been unable to resolve and provides advice on improving our service to customers |
2004 ( pdf file 512kb) |
Terms and conditions of purchase (coming soon)
This contains the terms and conditions the VOA expects suppliers to meet under both English and Scottish law |
Supply of goods and services - English law
Supply of goods and services - Scottish law
Supplying consultancy services - English law
Supplying consultancy services - Scottish law |
VOA Responsible Business Reports
(Corporate Social Responsibility) |
These reports include our responsible business statement, achievements and commitments.
Our 2006 sustainable development statistics are included in HMRC at the Sustainable Development Commission website.
VOA Responsible Business Report 2007 (PDF File 452kb)
VOA CSR Report 2006 (PDF File 178kb) |
VOA Disability Equality Scheme
Provides details of how the VOA will promote disability equality in its policy-making, service delivery and employment.
This scheme is an evolving document, which is subject to consultation and change. |
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VOA Gender Equality Scheme
Provides details of how the VOA will promote gender equality in its policy-making, service delivery and employment. This scheme is an evolving document, which is subject to consultation and change. |
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VOA Race and Equality Scheme
Provides details of how the VOA will promote race equality in its policy-making, service delivery and employment.
This scheme is an evolving document, which is subject to consultation and change. |
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Meetings and Projects
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Summary of Management Board’s Minutes |
April 2008
February 2008
Previous Meetings |
Summary of Professional Bodies Liaison Group meetings |
Meeting dated 23 September 2004
Meeting dated 17 June 2004 |
| Summary of Local Authority Liaison Group Meetings |
Meeting dated January 2005
Meeting dated April 2005
Meeting dated September 2005
Meeting dated 12 December 2005
Meeting dated April 2006
Meeting dated September 2006
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Summary of meetings between the VOA and local / National government representatives |
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VOA Audit Committee
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Terms of Reference
Audit Committee 2006 - 2007 Annual Report
Audit Committee Report - November 2007
Audit Committee Report - September 2007
Audit Committee Report - March 2007
Audit Committee Report - May 2007
Audit Committee Report - November 2006 |
Reports on improvement projects involving the VOA |
Acacia Programme final report 22 June 2004
Hull Joint Process Improvement Project
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 Access to Information
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Data Protection Act - Code of Practice
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Our guide to how we will handle your request under the Freedom of Information Act 2000
How we meet the Freedom of Information Act |
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VOA Welsh Language Scheme 2006
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Publication Scheme
Cynllun Cyhoeddi (PDF file 150kb)
Details of all the information that the Agency publishes. Also includes publications that are only in print and explains how to obtain copies where they are not accessible from this web site. |
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