VOA - Publications

Publications Homepage

Publications

We publish information to help you understand what we do, how we do it and the rules we work to. The categories of information we publish and make readily available are listed in our ‘Publication Scheme’.

Here’s a list of documents that you can read on screen for free. Most are printable and some can also be supplied in hardcopy for the stated fee. Some of the documents on this site are in Adobe PDF format. To view them you need Adobe Acrobat PDF viewer that you can download free of charge. All the material we produce is subject to © crown copyright.

VOA Reports and Guidance Manuals

Rating Cost Guide

Details of the VOA Rating Cost Guide which is available for purchase

VOA Annual Report and Accounts to Parliament

These reports detail our targets and how we have performed

2007-2008 PDF File 2.90Mb
2006 - 2007 PDF File 3.81Mb or smaller Winzip File 3.42MB
2005 - 2006 PDF File 2.93Mb
2004 - 2005 PDF File 1.94Mb or smaller Winzip File 1.5MB
2003 - 2004 PDF File 2.35Mb or smaller Winzip File 2Mb
2002 - 2003 PDF File 1.15Mb or smaller Winzip File 1Mb
2001 - 2002 PDF File 1.28Mb or smaller Winzip File 1.2Mb
2000 - 2001

VOA Framework Document

Sets out the Agency’s purpose and function

Introduction

Results of the VOA Framework Review by HMRC Announced

Full 2009 Framework Document - PDF File 531kb

Full 2005 Framework Document - PDF File 166kb

VOA Forward Plan

Provides an overview of what we intend to achieve in the next five years

2009 - 2012 PDF File 904Kb
2008 - 2011 PDF File 1.99Mb
2007 – 2010 PDF File 3.9Mb
2006 – 2010 PDF File 1.8Mb
2005 – 2008 PDF File 1.06Mb
2004 – 2009 PDF File 744Kb
2003 – 2008 PDF File 1Mb
2002 – 2007 PDF File 732Kb
2001 – 2006 PDF File 192Kb

Review of the Valuation Office Agency

Undertaken in 2000, the review looked at the role of the Agency

Property Market Reports

Prepared from local market evidence and including all major sectors of the property market, these reports provide valuations for typical properties across the UK. We currently produce it twice yearly, winter and summer. In the past it was produced spring and autumn

Property Market Report - January 2009

Property Market Report - July 2008

Property Market Report - January 2008

Property Market Report - July 2007

Property Market Report - January 2007

Property Market Report - July 2006

Previous Property Market Reports from 2001 to present year

Property Market Report - March 1982 (Capital Gains Tax Re-basing Purposes)

Our operational Instructions on-line

The practice notes in the instructions contain useful guidance and advice for anyone wanting to work through a valuation

Council Tax IAs & Associated Documents (England)

Council Tax Welsh Revaluation Circulars & Associated Documents (Wales)

Council Tax Manual
Customer Services manual
Rating Manual
Capital Gains & Other Taxes Manual
Inheritance Tax Manual
Land Compensation Manual
Right to Buy Manual

Valuation Office Code of Measuring Practice summary - definitions for Rating purposes

Fact sheets

Summaries of key information about the Agency and its work. You may also like to look at our Media Centre which includes press releases and briefing notes

Business Rates - An introduction

Trethi busnes - Cyflwyniad

Working from home (Council Tax & Business Rates)

Treth Gyngor a threthi Busnes - Gweithio gartref neu weithio o’ch cartref

Basic Guide to the rating of Guest houses and B&B accommodation

Arweiniad sylfaenol i drethu gwestai a llety gwely a brecwast

A basic guide to the valuation of holiday cottages and self-catering units

Canllawiau sylfaenol i ardrethu bythynnod gwyliau ac unedau hunanarlwyo

Properties with more than one self contained unit

Bandiau’r Dreth Gyngor ac unedau hunangynhwysol

Visiting properties - working with you to make sure your rateable value is correct

Ardrethi busnes - Yn gweithio gyda chi er mwyn sicrhau bod eich gwerth ardrethol yn gywir

Local Reference Rents

Information about local reference rent (LRR) levels in use at the end of January 2009

Information about local reference rent (LRR) levels in use at the end of March 2009

Project Evaluation Reports

Non-Domestic Revaluation 2005 (PDF File 930KB)

Council Tax Wales Revaluation 2005 (PDF File 228KB)

Level of Service Codes and Charters

Putting things right for you

Explains our complaints procedure
Rhoi pethau’n iawn ar eich cyfer chi

putting things right (PDF File 450KB) (VO9710)
rhoi pethau'n iawn (PDF File 195KB) (VO9710)

Our Customer Service Charters

The standards and time limits customers should expect from us

Our Charter for Council Tax in England (VO9695)
Our Charter for Council tax in Wales (VO9695w)
Ein siarter treth cyngor 2005

Non Domestic Rating (VO9696)
trethu an-nomestig (VO9696)

right to buy & compulsory purchase (VO9697)
hawl i brynu a phrynu gorfodol, siarter y VOA (VO9697)

capital gains and inheritance tax (VO9698)
treth enillion cyfalaf & etifeddiant (VO9698)

The Adjudicator’s Office Annual Report

The Adjudicator deals with complaints that the Agency has been unable to resolve and provides advice on improving our service to customers

2008 ( pdf file 805KB)

Terms and conditions of purchase (coming soon)

This contains the terms and conditions the VOA expects suppliers to meet under both English and Scottish law

Supply of goods and services - English law

Supply of goods and services - Scottish law

Supplying consultancy services - English law

Supplying consultancy services - Scottish law

VOA Responsible Business Reports
These reports include our responsible business statement, achievements and commitments.

VOA Responsible Business Report 2008 (PDF file 160KB)

VOA Responsible Business Report 2007 (PDF file 452KB)

VOA Corporate Social Responsibility Report 2006 (PDF file 178KB)

Our sustainable development statistics are included with HMRC’s at the Sustainable Development Commission website: 2007; 2006.

VOA Equality Schemes Progress Report

Provides an overview of how the VOA has developed the above schemes since their introduction and highlights the work underway to deliver improvements.

VOA Equality Schemes Progress Report

VOA Disability Equality Scheme

Provides details of how the VOA will promote disability equality in its policy-making, service delivery and employment. This scheme is an evolving document, which is subject to consultation and change.

VOA Disability Equality Scheme

VOA Gender Equality Scheme

Provides details of how the VOA will promote gender equality in its policy-making, service delivery and employment. This scheme is an evolving document, which is subject to consultation and change.

VOA Gender Equality Scheme

VOA Race and Equality Scheme

Provides details of how the VOA will promote race equality in its policy-making, service delivery and employment. This scheme is an evolving document, which is subject to consultation and change.

VOA Race and Equality Scheme

Meetings and Projects

Summary of Management Board’s Minutes

Summary of meeting May 09

Previous Meetings

Summary of Professional Bodies Liaison Group meetings

Meeting dated 23 September 2004

Meeting dated 17 June 2004

Summary of Local Authority Liaison Group Meetings

Meeting dated January 2005
Meeting dated April 2005
Meeting dated September 2005
Meeting dated 12 December 2005
Meeting dated April 2006
Meeting dated September 2006
Meeting Dated January 2007
Meeting Dated May 2007
Meeting Dated October2007
Meeting Dated March 2008
Meeting Dated July 2008