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We publish information to help you understand what we do, how we do it and the rules we work to. The categories of information we publish and make readily available are listed in our ‘Publication Scheme’.

Here’s a list of documents that you can read on screen for free. Most are printable and some can also be supplied in hardcopy for the stated fee. Some of the documents on this site are in Adobe PDF format. To view them you need Adobe Acrobat PDF viewer that you can download free of charge. All the material we produce is subject to © crown copyright.

VOA Reports and Guidance Manuals

Rating Cost Guide Details of the VOA Rating Cost Guide which is available for purchase

VOA Annual Report and Accounts to Parliament

These reports detail our targets and how we have performed

VOA Framework Document

Sets out the Agency’s purpose and function

Introduction

Results of the VOA Framework Review by HMRC Announced

Full 2009 Framework Document - PDF File 531kb

Full 2005 Framework Document - PDF File 166kb

VOA Forward Plan

Provides an overview of what we intend to achieve in the next five years

Review of the Valuation Office Agency

Undertaken in 2000, the review looked at the role of the Agency

 

Property Market Reports

Prepared from local market evidence and including all major sectors of the property market, these reports provide valuations for typical properties across the UK. We currently produce it twice yearly, winter and summer. In the past it was produced spring and autumn

Property Market Report - January 2009

Property Market Report - July 2008

Property Market Report - January 2008

Property Market Report - July 2007

Property Market Report - January 2007

Property Market Report - July 2006

Previous Property Market Reports from 2001 to present year

Property Market Report - March 1982 (Capital Gains Tax Re-basing Purposes)

Our operational Instructions on-line

The practice notes in the instructions contain useful guidance and advice for anyone wanting to work through a valuation

Council Tax IAs & Associated Documents (England)

Council Tax Welsh Revaluation Circulars & Associated Documents (Wales)

Council Tax Manual
Customer Services manual

Rating Manual
Capital Gains & Other Taxes Manual
Inheritance Tax Manual
Land Compensation Manual
Right to Buy Manual

Valuation Office Code of Measuring Practice summary - definitions for Rating purposes

 

Fact sheets

Summaries of key information about the Agency and its work. You may also like to look at our Media Centre which includes press releases and briefing notes

Business Rates - An introduction

Trethi busnes - Cyflwyniad

Working from home (Council Tax & Business Rates)

Treth Gyngor a threthi Busnes - Gweithio gartref neu weithio o’ch cartref

Basic Guide to the rating of Guest houses and B&B accommodation

Arweiniad sylfaenol i drethu gwestai a llety gwely a brecwast

A basic guide to the valuation of holiday cottages and self-catering units

Canllawiau sylfaenol i ardrethu bythynnod gwyliau ac unedau hunanarlwyo

Properties with more than one self contained unit

Bandiau’r Dreth Gyngor ac unedau hunangynhwysol

Visiting properties - working with you to make sure your rateable value is correct

Ardrethi busnes - Yn gweithio gyda chi er mwyn sicrhau bod eich gwerth ardrethol yn gywir

 

Local Reference Rents

 

Information about local reference rent (LRR) levels in use at the end of January 2009

Information about local reference rent (LRR) levels in use at the end of March 2009

Project Evaluation Reports

Non-Domestic Revaluation 2005 (PDF File 930KB)

Council Tax Wales Revaluation 2005 (PDF File 228KB)

Level of Service Codes and Charters

Putting things right for you

Explains our complaints procedure
Rhoi pethau’n iawn ar eich cyfer chi

putting things right (PDF File 450KB) (VO9710)
rhoi pethau'n iawn (PDF File 195KB) (VO9710)

 

Our Customer Service Charters

The standards and time limits customers should expect from us

Our Charter for Council Tax in England (VO9695)
Our Charter for Council tax in Wales (VO9695w)
Ein siarter treth cyngor 2005

Non Domestic Rating (VO9696)
trethu an-nomestig (VO9696)

right to buy & compulsory purchase (VO9697)
hawl i brynu a phrynu gorfodol, siarter y VOA (VO9697)

capital gains and inheritance tax (VO9698)
treth enillion cyfalaf & etifeddiant (VO9698)

 

The Adjudicator’s Office Annual Report

The Adjudicator deals with complaints that the Agency has been unable to resolve and provides advice on improving our service to customers

2008 ( pdf file 805KB)

Terms and conditions of purchase (coming soon)

This contains the terms and conditions the VOA expects suppliers to meet under both English and Scottish law

Supply of goods and services - English law

Supply of goods and services - Scottish law

Supplying consultancy services - English law

Supplying consultancy services - Scottish law

VOA Responsible Business Reports
These reports include our responsible business statement, achievements and commitments.

VOA Responsible Business Report 2008 (PDF file 160KB)

VOA Responsible Business Report 2007 (PDF file 452KB)

VOA Corporate Social Responsibility Report 2006 (PDF file 178KB)

Our sustainable development statistics are included with HMRC’s at the Sustainable Development Commission website: 2007; 2006.

VOA Equality Schemes Progress Report

Provides an overview of how the VOA has developed the above schemes since their introduction and highlights the work underway to deliver improvements.

VOA Equality Schemes Progress Report

VOA Disability Equality Scheme

Provides details of how the VOA will promote disability equality in its policy-making, service delivery and employment. This scheme is an evolving document, which is subject to consultation and change.

VOA Disability Equality Scheme

VOA Gender Equality Scheme

Provides details of how the VOA will promote gender equality in its policy-making, service delivery and employment. This scheme is an evolving document, which is subject to consultation and change.

VOA Gender Equality Scheme

VOA Race and Equality Scheme

Provides details of how the VOA will promote race equality in its policy-making, service delivery and employment. This scheme is an evolving document, which is subject to consultation and change.

  VOA Race and Equality Scheme

Meetings and Projects

Summary of Management Board’s Minutes

Previous Meetings

Summary of Professional Bodies Liaison Group meetings

Meeting dated 23 September 2004

Meeting dated 17 June 2004

Summary of Local Authority Liaison Group Meetings

Summary of meetings between the VOA and local / National government representatives

 

 

VOA Audit & Risk Committee

Terms of Reference

 

IT Newsletters to Billing Authorities

COVO BA Newsletter August 2004
ITSD BA Newsletter April 2005
COVO BA Newsletter February 2005 Rev
COVO BA Newsletter February 2005 Supplementary
ITSD BA Newsletter November 2005
ITSD BA Newsletter March 2006
ITSD BA Newsletter May 2007

Freedom of information act 2000Access to Information

 

Data Protection Act - Code of Practice

 

Freedom of Information Act 2000

 

VOA Welsh Language Scheme 2006

English html English pdf  211KB
Welsh html Welsh pdf 206KB


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