2002 2007 Forward Plan

The Valuation Office Agency

www.voa.gov.uk

Contents

Foreword

Forward Plan 2002- 2007

Environment

The structure of this plan

1. Leadership

2. Business Policy and Strategy

2.1 Local Taxation

2.2 District Valuer Services

3. People

4. Partnerships and Resources

4.1 Information Technology

4.2 Accommodation

4.3 Financial Systems

5. Processes

6. Results

Annex A Key Performance Indicators

Annex B Other targets in 2002/ 2003

Annex C Rating and Council Tax Plans 2002- 2006

Annex D Senior Management Team

Annex E Structure April 2002