Valuation Office Agency Announces Rhyl As Location Of Welsh Processing Centre
The Valuation Office Agency (VOA) today announced that Rhyl would become the location for its central processing centre in Wales. The centre will carry out routine processing functions associated with the Agency’s property valuation work and is expected to provide up to 40 positions once fully operational. The creation of a processing centre is part of a range of measures the VOA is introducing to work more efficiently and to provide better customer service in the future.
This decision was taken after examining a number of Welsh locations and included looking at the wider context of the HM Revenue and Customs Change Programme. The processing centre will utilise surplus accommodation at the current HMRC building in Churton Road, Rhyl.
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Notes for Editors
1. The Valuation Office Agency (VOA) is an Executive Agency of HM Revenue and Customs. Its main responsibilities are assessing rateable values for the purpose of non-domestic rating (business rates) and valuing domestic properties for Council Tax purposes in England and Wales. It is also involved in establishing capital values for HM Revenue and Customs in connection with capital gains tax and inheritance tax as well as carrying out a range of property related services for other government departments and public sector bodies. It has around 4,000 employees and a network of 86 offices throughout England, Wales and Scotland.
2. The VOA announced on the 19th November 2007 that it was embarking on a series of measures to improve its service to customers and work more efficiently. This includes more centralisation of routine processing function; better management of data; a reduction in space the Agency occupies through digitisation of records; and, the introduction of more flexible ways of working for staff supported by enhanced technology. See www.voa.gov.uk/news/press07/news_release_19_11_07.htm.
3. In November 2006 the Chairman HM Revenue and Customs (HMRC) announced a series of reviews on the future shape and direction of HMRC across the UK. The reviews are designed to take forward the consolidation of the estate following the creation of the department from the former Inland Revenue and Customs and Excise, and the re-location of HMRC staff nationwide in line with it current business plans. The overall aim is to deliver a more efficient and effective service to its customers, businesses and individuals. Further information is available from the HMRC website at www.hmrc.gov.uk/local/change-programme.htm
Media enquiries
Journalists only – Paul Clements 020 7506 1970 (paul.clements@voa.gsi.gov.uk)
Liz Halliday 01392 606 926 (elizabeth.halliday@voa.gsi.gov.uk)
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