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 Status
An Executive Agency of HM Revenue & Customs (HMRC).
 People
4,300 staff.
 Values
We are committed to:
- seeking excellence from diversity
- working in teams and partnerships
- continuous improvement and innovation
- being businesslike and customer focused
- fairness and impartiality
- involving and trusting people
 National Network
85 offices arranged in 22 Groups across England and Wales
providing statutory local taxation valuation services for
business rates and council tax purposes; and nine District
Valuer Services Units
aligned with the English Regions, Scotland and Wales, providing
valuations for HMRC taxes,‘Right to
Buy’, and bespoke
non-statutory services across the public sector.
 Head Office
New Court, Carey Street, London,WC2A 2JE
Tel: 020 75061700
Website and Associated Site
www.voa.gov.uk
www.mybusinessrates.gov.uk
 Partnerships
A member of Specialised Estate Partnership with Defence Estates
and NHS Estates.
To drive effieciencies and deliver a more effective service we:
- partner with the Land Registry and other public sector organisations who seek to improve the transparency of the property market.
- partner with Local Authorities on the Valuebill national project and the National Land and Property Gazetter
 Services
Compiling and maintaining lists of the rateable values of
the 1.6 million commercial properties in England and 100,000
in Wales.
Compiling and maintaining the lists of council tax bandings
of around 21.7 million domestic properties in England and
1.3 million in Wales.
Chief Valuers for Scotland and Wales providing services to
the Scottish Parliament and Welsh Assembly Government.
Providing valuation advice to HMRC in connection
with capital gains, inheritance tax and other compliance
work.
Advising Government Ministers on property valuation matters.
Delivering a range of non-statutory valuation and estate surveying services
for Government Departments and the wider public sector.
 Latest Revaluation of Business Rates
Effective 1 April 2005 in both England and Wales..
Next Revaluation of Business Rates
Planned for 1 April 2010 for both England and Wales..
Latest Revaluation of Council Tax
Effective 1 April 2005 in Wales.
The Revaluation planned for England for April 2007 has been postponed and Ministers have said they do not believe it will occur during this Parliament.
Contribution to Local Taxation
The VOA’s rating and council tax valuations provide the base valuation
data for the collection of around £37 billion of local taxation
a year.
 Main Clients
Department for Communities and Local Government (DCLG)
Welsh Assembly Government (WAG)
HM Revenue & Customs (HMRC)
The Scottish Executive
 Risk Management
The Management Board prioritises the risks facing the Agency
on an annual basis then regularly reviews these throughout
the year.
Directors monitor these risks as part of their normal operational
tasks and formally report on them quarterly.
The reports are examined at meetings of the Agency’s Audit Committee.
All projects and divisional plans identify risks and appropriate
risk management strategies
 Governance
A Management Board (with 25% non-executive membership) led
by a Chief Executive who is appointed by, and reports to,
the Chairman of the Board of HM Revenue & Customs.
The Chairman’s role is supported by an Advisory Board representing
our main clients and non-executives .
The Minister with responsibility for the Agency is the Paymaster
General who formally announces the Agency’s key targets to Parliament.
Policy is set by Ministers of the client Departments.
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