Lettings Research
Housing Benefit plays a key role in helping many people meet their rental commitments and maintain their private sector residential tenancies. Local Housing Allowances determine how much of the rent is eligible for assistance.
Each Local Housing Allowance rate is calculated on a monthly basis using rents achieved within the open market. The Lettings Research Team collects details of open market lettings – where tenants did not receive nor had any intention of claiming housing benefit at the start of the tenancy.
How landlords, tenants and lettings agents can help
The Lettings Research Team is continuing its work to further improve our lettings database. Our aim is to gather lettings information from all areas of the Private Rented Sector across England. This will ensure that stable and accurate Local Housing Allowance figures for Housing Benefit, reflective of the full range of rents in the open market, continue to be produced each month.
Please see below how you can submit lettings information to rent officers.
The rental information that agents, tenants and landlords contribute will be dealt with in the strictest of confidence and in accordance with the Data Protection Act.
Local Housing Allowance rates are published monthly on https://lha-direct.voa.gov.uk.
Submit lettings information to rent officers - Lettings Information Forms
Please take the time to complete the Lettings Information Form - the form can be printed and faxed to the Lettings Research Team (0191 374 2142). Alternatively, if you prefer call us and provide the relevant details over the telephone or by email NSOhelpdesk@voa.gsi.gov.uk.
 Submission form (259Kb)
Lettings Research Contact Details
Valuation Office Agency
Network Support Office – Housing Allowance
Wycliffe House
Green Lane
County Durham
DH1 3UW
Email Lettings Research Team: NSOhelpdesk@voa.gsi.gov.uk
Fax: 0191 374 2142 /2143 /2144
Enquiries Number: 08450 26 46 96
Calls from a BT landline will be charged at a local rate; however calls from other networks and mobile phones may result in additional charges.
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