Contact the VOA

You may prefer to contact your local office by email: select your local council from the list and the email address will be displayed.

The Valuation Office Agency (VOA) is an executive agency of HM Revenue & Customs. Most, though certainly not all, of the work we do involves compiling and maintaining the rating and council tax lists for England and Wales.

If your enquiry relates to any other HMRC services, or you are looking for your local HMRC tax office, please use the search on www.hmrc.gov.uk..

Contact us by phone

For England

Telephone: 03000 501501

For Wales

Telephone: 03000 505505

Opening Hours 08:30am to 5:00pm

Closed Bank Holidays

Find your local office

Please click on the links below for contact details of our offices in your area, or choose from the drop down box below.

Council Tax and Business Rates enquiries relating to Scotland are dealt with by the Scottish Assessors.

Or find us by local council


Network Support Office – Housing Allowance

Fair Rent and Housing Benefit

For all Housing Benefit and Fair Rent enquiries: NSOhelpdesk@voa.gsi.gov.uk

Telephone: 03000 037100
Fax: 03000 501508

Or write to us at:

VOA Rent Officers
Network Support Office
Wycliffe House
Green Lane
County Durham
DH1 3UW

About the Housing Allowance Contact Centre

Property Services

For information on the services of DVS, the property arm of the Valuation Office please see our dedicated DVS contacts page.

Central Functions


Making a complaint

If you have any concerns regarding the way we have dealt with your affairs, please contact the person you have been dealing with to try and resolve them. We know most of these initial concerns can be resolved this way without the need to make complaint.

If you do wish to complain, our standards and guidance on how to do this are set out in our
'Code of Practice on Complaints' (PDF 658Kb) leaflet.