Contact the VOA
- For council tax band enquiries, you can check your band here, and find out more about requesting a review or appealing your band on gov.uk.
- For non-domestic rates (business rates) enquiries, you can check your rateable value and property details here.
You may prefer to contact your local office by email: select your local council from the list and the email address will be displayed.
The Valuation Office Agency (VOA) is an executive agency of HM Revenue & Customs. Most, though certainly not all, of the work we do involves compiling and maintaining the rating and council tax lists for England and Wales.
If your enquiry relates to any other HMRC services, or you are looking for your local HMRC tax office, please use the search on www.hmrc.gov.uk..
Contact us by phone
Telephone: 03000 501501
Telephone: 03000 505505
Opening Hours 08:30am to 5:00pm
Closed Bank Holidays
Find your local office
Please click on the links below for contact details of our offices in your area, or choose from the drop down box below.
Council Tax and Business Rates enquiries relating to Scotland are dealt with by the Scottish Assessors.
Or find us by local council
For Council Tax enquiries
VOA Scotland Offices
Network Support Office – Housing Allowance
Fair Rent and Housing Benefit
For all Housing Benefit and Fair Rent enquiries: NSOhelpdesk@voa.gsi.gov.uk
Telephone: 08450 264696
Fax: 03000 501506
Or write to us at:
For information on the services of DVS, the property arm of the Valuation Office please see our dedicated DVS contacts page.
Making a complaint
If you have any concerns regarding the way we have dealt with your affairs, please contact the person you have been dealing with to try and resolve them. We know most of these initial concerns can be resolved this way without the need to make complaint.
If you do wish to complain, our standards and guidance on how to do this are set out in our
'Code of Practice on Complaints' (PDF 658Kb) leaflet.