Head Office

The Valuation Office Agency (VOA) is an executive agency of HM Revenue & Customs. Most, though certainly not all, of the work we do involves compiling and maintaining the rating and council tax lists for England and Wales. It is these lists that form the basis for the business rates and council tax bills issued by local councils.

To contact your local valuation office from a UK landline :
Tel:0845-6021507 or for Wales Tel:0845-6001748

If calling from a mobile phone or if you wish to find the number of an office outside your locality, please use the dropdown boxes located on our Contact homepage page.

If your enquiry relates to any other HMRC services, or you are looking for your local HMRC tax office, please use the search on www.hmrc.gov.uk.

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Address

Our Head Office is situated in Central London close to Tottenham Court Road Station and approximately a ten minute walk down Charing Cross Road to Cambridge Circus (Palace Theatre), turning right into Shaftesbury Avenue.

To help plan your journey, see the Transport for London website for the latest travel news

Contact Numbers

Switchboard

Tel:03000-561700

Communications Unit

Tel:03000-500270

Fax:03000-500693

Customer Services

Tel:03000-500465

Fax:03000-500690

District Valuer Services Directorate

Tel:03000-500400

Fax:03000-500694

Finance, Technology & Planning Directorate

Tel:03000-500453

Fax:03000-500299

Financial Operations Unit Accounts Payable

Tel:03000-500453

Fax:03000-500299

Financial Operations Unit Accounts Receivable

Tel:03000-500227

Fax:03000-500299

Financial Operations Unit Credit Control

Tel:03000-500227

Fax:03000-500299

Human Resources Directorate

Tel:03000-500311

Fax:03000-500696

Human Resources – Enquiries

Tel:03000 500255

Fax:03000-500697

Information Technology Directorate

Tel:03000-500444

Fax:03000-500963

Local Taxation - Council Tax Directorate

Tel:03000-501708

Fax:03000-500969

Local Taxation – Rating Directorate

Tel:03000-500302

Fax:03000-500969

Data Strategy Directorate

Tel:03000-500389

Fax:03000-500693

Additional Information

Floors Occupied

Head office occupies the second to the eighth floors.

Reception is on the Ground Floor.

Travel Details

Travelling By Car

We do not advise driving to this location due to there being no parking at the location, severe parking restrictions in the locality and a shortage of street parking spaces, both the cost and difficulty in finding a space in the local NCP car park and the extreme traffic congestion. However, should someone wish to drive, the routes available are far to numerous to list here depending upon the point at which a traveller would enter the London area.

Travelling by Public Transport

London Underground

Central or Northern Line to Tottenham Court Road Station

1. Then approximately a ten minute walk down Charing Cross Road to Cambridge Circus (Palace Theatre)
2. Turn right into Shaftesbury Avenue

Piccadilly or Northern Line to Leicester Square

1. Then head north up Charing Cross Road to Cambridge Circus
2. Turn left into Shaftesbury Avenue and cross the road (to the north side) by the fire station

Piccadilly or Bakerloo Line to Piccadilly Circus

About a ten minute walk up Shaftesbury Avenue (north side)

District, Circle, Jubilee, Bakerloo or Northern Line to Charing Cross

1. Cross The Strand and turn left into Trafalgar Square
2. Walk past the South African High Commission (East side of Trafalgar Square) towards the National Gallery
3. Walk straight up between the Church (on your right) and the National Gallery (on your left) into Charing Cross Road
4. Walk up Charing Cross Road to Cambridge Circus and turn left into Shaftesbury Avenue
5. Cross to the north side of Shaftesbury Avenue by the Fire Station

Bus Routes

• Number 8: Victoria Station to Bow Church
• Number 19 & N19: Finsbury Park to Clapham Junction Station
• Number 38: Victoria Station to Clapton Pond. This bus stops in Shaftesbury Avenue and the stop is only 2 - 3 minutes walk from the office
• Number 11 & N11: Fulham Broadway to Liverpool Street
• Number 24 & N24: Pimlico to Hampstead Heath
• Number 29: Palmers Green to Trafalgar Square

In all cases, get off at Tottenham Court Road Station.

1. Walk down Charing Cross Road to Cambridge Circus
2. Turn right into Shaftesbury Avenue
3. The office is on the right opposite the fire station

Alternatively, either get off at Leicester Square.

1. Walk in a northerly direction towards Cambridge Circus
2. Turning left into Shaftesbury Avenue

Or get off at Trafalgar Square (Charing Cross Station).

1. Walk past the South African High Commission (East side of Trafalgar Square) towards the National Gallery
2. Walk straight up between the Church (on your right) and the National Gallery (on your left) into Charing Cross Road
3. Walk up Charing Cross Road to Cambridge Circus and turn left into Shaftesbury Avenue
4. Cross to the north side of Shaftesbury Avenue by the Fire Station