Customer Services Manual - Table of Contents
Customer Service Manual - Section 1 : Introduction
Customer Service Manual - Section 2 : Customer Service Administration
Customer Service Administration
Customer Service Manual - Section 3 : Group Customer Service Managers
Customer Service Manual - Section 4 - Customer Service Excellence
Customer Service Manual - Section 6 : Writing Letters and Plain English
Customer Service Manual - Section 7 : Dealing with Difficult or Abusive Customers
Customer Service Manual - Section 8 : Customers with Special Needs
Customer Service Manual - Section 9 : Human Rights Act
Customer Service Manual - Section 10 : The Regulation of Investigatory Powers Act 2000
Customer Service Manual - Part 11 : The Disability Discrimination Act 1995
Customer Service Manual - Section 12 : Data Protection Act (DPA)
Customer Service Manual - Part 13 : Environmental Information Regulations (EIR)
Customer Service Manual - Section 14 : Freedom of Information Act (FOI)