Contact the VOA
VOA's English Telephone Switchboard
Recent telephony problems have required the Valuation Office Agency (VOA) to implement a revised and temporary process for our customers calling the VOA's English switchboard number 03000 501501. We are answering calls within an average of 1 minute and if our customers need to speak to someone in one of our valuation teams, we are ensuring that they receive a call back within 24 hours.
We thank you for your patience. We are continuing to press our IT supplier to find a permanent resolution to this issue as soon as possible; which will allow us to route calls from our switchboard directly to our valuation teams.
You can still get hold of us quickly and easily by simply sending an email directly to your local office, who will be able to help you with your query.
You can find your local office email address below, however, please be aware that the telephone number displayed is subject to the same constraints.
The Valuation Office Agency (VOA) is an executive agency of HM Revenue & Customs. Most, though certainly not all, of the work we do involves compiling and maintaining the rating and council tax lists for England and Wales.
If your enquiry relates to any other HMRC services, or you are looking for your local HMRC tax office, please use the search on www.hmrc.gov.uk.
Contact us by phone
For England
Telephone: 03000 501501
For Wales
Telephone: 03000 505505
Find your local office
Please click on the links below for contact details of our offices in your area, or choose from the drop down box below.
Council Tax and Business Rates enquiries relating to Scotland are dealt with by the Scottish Assessors.
Or find us by local council
For Council Tax enquiries
VOA Scotland Offices
Network Support Office – Housing Allowance
Fair Rent and Housing Benefit
For all Housing Benefit and Fair Rent enquiries: NSOhelpdesk@voa.gsi.gov.uk
Telephone: 08450 264696
Fax: 03000 501506
Or write to us at:
Commercial Services
For information on the services of DVS, the commercial property services arm of the Valuation Office please see our dedicated DVS contacts page.
Central Functions
Making a complaint
If you have any concerns regarding the way we have dealt with your affairs, please contact the person you have been dealing with to try and resolve them. We know most of these initial concerns can be resolved this way without the need to make complaint.
If you do wish to complain, our standards and guidance on how to do this are set out in our
'Code of Practice on Complaints' (PDF 658Kb) leaflet.